At our core, we believe in mindful shopping and conscious ownership. As a curated thrift platform, every piece we offer is one-of-a-kind and carefully selected. For this reason, our return policy is designed to balance fairness, transparency, and sustainability.
1. Nature of Our Products
All items are pre-loved and individually curated. We provide detailed descriptions, measurements, and clear images to help you make an informed purchase decision. We encourage reviewing all details carefully before placing your order.
2. Returns Eligibility
We accept returns only in the following cases:
The item received is significantly different from the description.
There is undisclosed major damage.
You received the wrong product.
Returns must be requested within 48 hours of delivery.
3. Non-Returnable Situations
We do not accept returns for:
Size or fit issues (please refer to measurements carefully).
Minor imperfections that were disclosed in the product description.
Change of mind after purchase.
As our pieces are exclusive and limited, we are unable to offer routine exchanges.
4. Condition for Returns
Returned items must:
Be in the same condition as received.
Not be worn, washed, or altered.
Have original packaging intact.
5. Refund Process
Once the return is approved and the item is received and inspected, refunds will be processed within 5–7 business days to the original payment method.
6. Sustainability Commitment
We operate with the intention of reducing fashion waste and encouraging responsible consumption. Thoughtful purchasing helps us maintain this commitment and keep our impact minimal.